Frequently Asked Questions
Everything you need to know about your wellness journey with East Healing.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-21 days.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to the nature of our wellness products, we cannot accept returns on items that have been opened or used.
Are your products ethically sourced?
Yes, we partner exclusively with suppliers who adhere to sustainable harvesting practices and fair labor standards to ensure the highest quality and ethical integrity.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.